Cubic Compass Software
Adopting SaaS and cloud computing does not have to be such a grievous process, yet I witness so many people going through the stages below that it makes me wonder how applicable the Kübler-Ross 5 Stages of Grief model may be to this process?

Denial
  • "Cloud computing is a re-invention of what we've been doing for years on mainframes"
  • "SaaS is just a fad"
  • "Host our data offsite? No way! That's not secure. We can manage our data better than anyone else"
  • "We've done it this way for years. I see no point in changing now"
Anger
  • "Why are you singling out my project for replacement by SaaS?"
  • "I can install/configure a better [software solution] in-house!"
  • "Why is my budget being slashed? That's not fair!"

Bargaining
  • "Just let me add a couple more hard disks to the Exchange server. That will increase everyone's inbox storage to 2GB per person"
  • "We purchased this software on a 5 year ROI plan. Let's just ride it out and wait for the next upgrade. Vendor X says our needs will be met in the next release"
  • "Let's just outsource the ongoing maintenance of our datacenter to offshore resources and focus on strategic initiatives in-house"
  • "There's an open source solution I'd like to try installing and maintaining in-house"

Depression
  • "What's the point? Business managers will subscribe to any service they find on the Internet"
  • "The whole economy is in the tank. If it's bad for me, it must be bad for everyone"
  • "The company is going to die. Why doesn't someone just let me go?"

Acceptance
  • "I suppose SaaS vendor X really can do this job faster, better, cheaper since that is all they focus on"
  • "I can retrain and get certified for SaaS solution X"
  • "Technology goes obsolete all the time. This is just the next evolutionary cycle"

Am I missing any other common comments?

Posted: Friday, December 26, 2008 6:50:41 PM (GMT Standard Time, UTC+00:00)  #   
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