Recent
articles and
events have been making waves about the integration of CRM and social networking. I personally don't see the "sales mining" approach being a very good idea. In fact, it could outright backfire.
So how does an organization effectively leverage social networking? The answer is.... (drum roll please... are you ready?) ... "socialize".
5 things you can do right now1) Read the ClueTrain Manifesto
It all
started with this. "Markets are conversations".
If your corporate culture is not conducive to a majority of the 95 ClueTrain Theses (it's not
entirely palatable), then social networking may not be a good fit. But it could also indicate your organization is on a path to extinction.
2) Own your brand
If a company is going to get into social networking, then ideally several employees will belong to that network. However, if it's possible to register your organization's name as a username, go ahead and reserve that account (or
someone else will).
3) Be Informative
Break news for your company on social networks. Keep micro-messages informative by always linking to relevant pages and articles.
If people ask questions, point them in the right direction (don't respond if you don't have an answer).
4) Be Personal
You'll very quickly figure out that
http://twitter.com/dlog
is just me, tweeting on-behalf-of our service. Most days, I'm sharing
links relevant to our service or industry. But if my dog dies and I'm
having a bad day, I may share that too.
Upload a personal picture, even though you're representing a branded profile.
5) Manage Your Twitter SNR
Potential followers only have your last 20 tweets as a basis for your signal-to-noise ratio (Twitter SNR), so you need a reasonable balance of information-to-socializing.