On-Demand Platform

Our new on-demand model delivers companies an alternative to the traditional on-premise software model. With no hardware or software to buy, install, maintain or upgrade, organizations see the benefits of powerful Customer Experience Management solutions more quickly and minimize the long-term costs and in-house technical resources required. As an on-demand platform, i-dialogue provides a set of features for building and extending business applications – including data models and objects to manage data, a scripting and query language to access and present data, a user interface framework to manage interactions and a Web services API for integration.

Our on-demand platform offers customers:

• Economies of scale – Our on-demand platform was designed from the ground up to be a multi-tenancy model and allows us to share infrastructure. We can deliver a higher level of service at a lower cost.
• Easy to add enhancements – In the web world, new capabilities come up daily and old capabilities change or disappear. To respond to this business environment, we have developed an on-demand programmable platform that lowers the technical skills required to develop rich, application functionality. New features and modifications can be built and modified right in the browser using an on-demand scripting language.
• Extensibility via Web Services APIs - the platform is a service oriented platform that integrates with Salesforce CRM and other applications using secure Web services.
• Built for change – Everything you need to customize is customizable. As we release new versions of the service we ensure backward compatibility so your customized code continues to operate without modification.