Cubic Compass Software Privacy Policy
Acknowledgement and acceptance of terms
CCS, and their designated server hosting partner, is committed to protecting your privacy and your Salesforce.com Leads, Contacts, and Partners privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer or your customers interact with i-Dialogue portal services. By accessing CCS/ http://www.i-dialogue.com/ , you acknowledge and fully understand CCS’s Privacy Statement and freely consent to the information collection and use practices described in this Privacy Statement.
Information We Collect and How We Use It
i-Dialogue solultions are engaged in the service of managing and improving "dialogues" between organizations and their partners and customers over the Internet. i-Dialogue for AppExchange collects certain information from and about its users four ways: directly from Web Server logs, the user, Salesforce.com, and with Cookies.
Web Server Logs
When customers visit i-Dialogue solutions, we may track information to administer the site and analyze its usage. Examples of information we may track include:
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the site.
- State or country from which you accessed the site.
- Date and time of your visit.
- Name of your Internet service provider.
- Web page you linked to our site from.
- Pages you viewed on the site.
Designated i-Dialogue Administrators have direct access to these web analytic logs.
Use of Cookies
i-Dialogue solutions and http://www.cubiccompass.com/ use cookies to authenticate authorized users and maintain secure web sessions. i-Dialogue portals and web sites may use cookies to personalize or enhance user experiences. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you and your customers time. For example, if you personalize a web page, dynamically change a font-size, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website or i-Dialogue portals.
Salesforce.com
i-Dialogue for AppExchange is integrated with Salesforce.com On-Demand Customer Relationship Management via secure web services. i-Dialogue portal administrators assume the responsibility of defining the Salesforce.com user name/password credentials to be used when by i-Dialogue when synchronizing with Salesforce.com. Ideally, the salesforce.com licensed portal user should be designated as an API Profile user in Salesforce.com that restricts connections to the portal IP address.
Information is automatically synchronized between i-Dialogue portals and Salesforce.com on a routine basis (Every 60 minutes by default). The exact Salesforce object types and fields synchronized are determined by the i-Dialogue ETL (Extract, Transform, and Load) data mapping utility configured by the customer or authorized consultant. By default, i-Dialogue portals will synchronize all Leads, Accounts (also referred to as "Channel Partners" in the Partner Portal context), Contacts (also referred to as Partner Contacts), Campaigns, and Solutions. Custom objects installed by i-Dialogue, such as WebEvent, are replicated from the portal to Salesforce.com.
i-Dialogue portal administrators have the ability to temporarily or permanently disable the synchronization of all or a single object type at any time.
The Salesforce.com user account and password used for integrating i-Dialogue portals and salesforce.com accounts is secured using RC4 encryption. CCS employees do not have access to this password and cannot recover it.
Each i-Dialogue for AppExchange portal is independently hosted in their own database and isolated from other i-Dialogue portal instances. If the portal API profile user password is updated in Salesforce.com then it must also be updated in the portal, otherwise data replication and synchronization will fail.
The web self-service features of i-Dialogue portal allow customers to view and update their personal contact information online. Partner contacts may view and update the Leads and Opportunity account contacts assigned to them. i-Dialogue portals may be customized to disable any self-service feature at any time.
Partner Portal partners may have the ability to create Activity records related to Leads and Opportunities directly through the portal. Partners may be granted the ability to send broadcast emails to their assigned Leads and Contacts.
CCS employees have the ability to login to i-Dialogue portals on your behalf to reset user passwords, update contact information, and analyze audit logs. These changes may propagate back to your Salesforce.com account. You may monitor and audit all delegated administration activities using the provided IDS (Intrusion Detection Software) RSS feed to your portal.
You may terminate delegated administration sessions at any time using the IDS feed.
Salesforce.com data hosted in your i-Dialogue portal database is not analyzed, resold, mined, or used by CCS or any 3rd party. CCS may analyze the usage of portal applications, called Web Events, for the purposes of improving self-service applications. The scope of analysis includes frequency and duration of activities and search result relevance.
i-Dialogue email marketing campaigns provide a one-click, parametrized authentication feature so that Leads and Contacts may access personalized microsites and landing pages directly from emails with one click. This feature is disabled by default. CCS has made every effort to insure one-click authentication is only granted to intended recipients and that intrusion attempts are prevented. But ultimately it's the customers responsibility to ensure sensitive information, such as credit card numbers, bank account information, drivers license numbers, or government identification numbers, is not mapped from Salesforce.com to i-Dialogue Leads and Contacts and that one-click authentication campaigns are only created for least privileged user segments, such as lead generation campaigns.
CCS may analyze portal member data on behalf of the customer for the purpose of providing advanced marketing professional services, analytics, and reports.
Personal Information Users
Direct customers of i-Dialogue.com may self register to order CCS services or access customer self-service applications. When customers register, we will request some personal information such as name, address, email, telephone number or facsimile number, and other relevant information. Self-service Customers may also be asked to disclose personal information to i-Dialogue so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
Use of Web Beacons or GIF files
CCS web pages and i-Dialogue portal solutions may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow CCS and i-Dialogue portal administrators to count users who have visited those pages. CCS and i-Dialogue portal customers may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Accessing Web Account Information
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to sales@cubiccompass.com or contacting us via phone at (503) 245-7654.
Changes to this Statement
CCS has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
Contacting Us
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us or send your comments to:
Cubic Compass Software
11830 SW Kerr Pkwy Suite 310
Lake Oswego, OR 97035
CCS will use commercially reasonable efforts to promptly respond and resolve any problem or question.
Electronic Signature: Acceptance of the Master Service Agreement incorporating the Terms of Service, Acceptable Use Policy, Service Level Agreement and Privacy Agreement hereby initiates billable services and is deemed complete by agreement to the terms as described on the online signup form(s) and completion of the ordering process.