Salesforce Administration and Development Services
Should you hire or outsource your Salesforce team?
After an organization implements Salesforce they are suddenly faced with a dilemma. Continue paying T&M consulting rates for ongoing support and customizations at the risk of unpredictable expenses, or hiring a full-time employee at the risk of taking months to hire, onboard, and retain.
The best solution is turns out to be one that hires for day-to-day ops roles that use Salesforce, and outsources implementation, customization, and ongoing support for a fixed-fee monthly subscription.
You run your business using Software-as-a-Service (SaaS) products for it's predictable costs, reliable uptime, and ongoing updates. So why not do the same for SaaS Services and outsource Salesforce Services?
Cubic Compass offers a fixed-fee, month-to-month Salesforce development and support plan that utilizes a combination of automated org health services and on-demand professional experts.
In our observation, 80% of organizations install and implement the same features:
* Quoting solution
* eSignature
* Backup and restore
Problems We Solve
Costs
The average salary for an experienced Salesforce Administrator is $97,000 per year[1], and Salesforce Developers start around $120K per year [2]. Add-in the overhead of employee benefits, healthcare, and variable compensation, and the costs are well into the six-figures.
Ramp Time
It can take up to 6 months before a hired SaaS expert becomes productive. Most small businesses do not have the Management time or capability to successfully train a Salesforce resource.
Turnover
Couple the ramp time challenges with the fact that turnover for cloud employees with in-demand skills is 40%, and this puts small to medium businesses in a constant state of onboarding new employees every 18 months.
Salesforce Best Practices
There are varying best practices and styles amongst Salesforce professionals. People with a long-term outlook tend to focus on reducing maintenance costs with high attention to details; like naming conventions, documentation, unit test coverage, sandbox refreshes, and data quality.
Breadth of Team Skills
Architects and Product Owners are needed to lead quarterly roadmap meetings, and determine which resources are required for implementation.
Some days an Architect or Product Manager are required for quarterly roadmap and requirements gathering.
Other days an Admin is required for basic reporting and dashboard needs, or onboarding new Sales users.
Occasionally a Developer is needed to implement Flows, or develop a custom Lightning component with Apex controller.
But rarely does any business needs all roles at once.
An outsourced services subscription offers a blended team for a flat rate.
Enter Salesforce Service Subscriptions
A Salesforce support and development subscription has immediate benefits at a fixed monthly cost.
Zero onboarding time
Churn is 18 months. Cubic Compass has remained focused on nothing but Salesforce Development and Administration since 2006. Some Sales implementations are still going strong and supported 10 years later.
Subscription Support Benefits
After an organization implements Salesforce they are suddenly faced with a dilemma. Continue paying T&M consulting rates for ongoing support and customizations at the risk of unpredictable expenses, or hiring a full-time employee at the risk of taking months to hire, onboard, and retain.
The best solution is turns out to be one that hires for day-to-day ops roles that use Salesforce, and outsources implementation, customization, and ongoing support for a fixed-fee monthly subscription.
You run your business using Software-as-a-Service (SaaS) products for it's predictable costs, reliable uptime, and ongoing updates. So why not do the same for SaaS Services and outsource Salesforce Services?
Cubic Compass offers a fixed-fee, month-to-month Salesforce development and support plan that utilizes a combination of automated org health services and on-demand professional experts.
In our observation, 80% of organizations install and implement the same features:
* Quoting solution
* eSignature
* Backup and restore
Problems We Solve
Costs
The average salary for an experienced Salesforce Administrator is $97,000 per year[1], and Salesforce Developers start around $120K per year [2]. Add-in the overhead of employee benefits, healthcare, and variable compensation, and the costs are well into the six-figures.
Ramp Time
It can take up to 6 months before a hired SaaS expert becomes productive. Most small businesses do not have the Management time or capability to successfully train a Salesforce resource.
Turnover
Couple the ramp time challenges with the fact that turnover for cloud employees with in-demand skills is 40%, and this puts small to medium businesses in a constant state of onboarding new employees every 18 months.
Salesforce Best Practices
There are varying best practices and styles amongst Salesforce professionals. People with a long-term outlook tend to focus on reducing maintenance costs with high attention to details; like naming conventions, documentation, unit test coverage, sandbox refreshes, and data quality.
Breadth of Team Skills
Architects and Product Owners are needed to lead quarterly roadmap meetings, and determine which resources are required for implementation.
Some days an Architect or Product Manager are required for quarterly roadmap and requirements gathering.
Other days an Admin is required for basic reporting and dashboard needs, or onboarding new Sales users.
Occasionally a Developer is needed to implement Flows, or develop a custom Lightning component with Apex controller.
But rarely does any business needs all roles at once.
An outsourced services subscription offers a blended team for a flat rate.
Enter Salesforce Service Subscriptions
A Salesforce support and development subscription has immediate benefits at a fixed monthly cost.
Zero onboarding time
Churn is 18 months. Cubic Compass has remained focused on nothing but Salesforce Development and Administration since 2006. Some Sales implementations are still going strong and supported 10 years later.
Subscription Support Benefits
Subscription Service Levels
Starter Light
Med
Starter Light
Med
Frequently Asked Questions (FAQ)
Can I start at one tier the move to another?
Yes. Generally a growing business will have infrequent spikes for certain tasks, that we anticipate and allow. When these "spikes" become the new normal (defined as 2-3 months of sustained new service level requests), then we help companies migrate to the new SLA.
Do all plans includes all resources?
Yes. All plans include Architect, PM, Admin, Developer roles and support.
Do service plans cover initial implementations?
In some cases, yes. We've developed a sales methodology around the iDialogue platform, and when that platform is licensed, we offer implementation services at the Platinum tier.
Can we augment our existing Salesforce team with yours?
Yes. Actually the best working relationships are those where an organization hires an internal Sales or Revenue Ops role that handles day-to-day revenue tasks, and outsources the more advanced features and development to us.
Do we need to purchase an additional Salesforce license for outsourced services?
iDialogue Sales Enablement subscribers do not need to purchase an additional license seat, as that managed package provides support access. Otherwise, yes, an additional license is required.
For security purposes, who has access to our org?
Only your account manager has access. All other development is done in a sandbox or development org.
How does the CCS plan compare to Salesforce premier support?
We rarely, if ever, need to escalate to Salesforce for case support. And when we do, the root cause is generally the result of a new feature or release.
Why are backup services provided? Are they required?
Backup and restore capabilities are an insurance policy against losing time and data. We're able to offer fixed-rate subscriptions because our background automation services are taking pre-emptive measures to maintain org health. , and these preventative measures ensure in a worse case scenario we spend 1 hour restoring a page layout to yesterday, for example, rather than completely rebuilding the page.
Can I start at one tier the move to another?
Yes. Generally a growing business will have infrequent spikes for certain tasks, that we anticipate and allow. When these "spikes" become the new normal (defined as 2-3 months of sustained new service level requests), then we help companies migrate to the new SLA.
Do all plans includes all resources?
Yes. All plans include Architect, PM, Admin, Developer roles and support.
Do service plans cover initial implementations?
In some cases, yes. We've developed a sales methodology around the iDialogue platform, and when that platform is licensed, we offer implementation services at the Platinum tier.
Can we augment our existing Salesforce team with yours?
Yes. Actually the best working relationships are those where an organization hires an internal Sales or Revenue Ops role that handles day-to-day revenue tasks, and outsources the more advanced features and development to us.
Do we need to purchase an additional Salesforce license for outsourced services?
iDialogue Sales Enablement subscribers do not need to purchase an additional license seat, as that managed package provides support access. Otherwise, yes, an additional license is required.
For security purposes, who has access to our org?
Only your account manager has access. All other development is done in a sandbox or development org.
How does the CCS plan compare to Salesforce premier support?
We rarely, if ever, need to escalate to Salesforce for case support. And when we do, the root cause is generally the result of a new feature or release.
Why are backup services provided? Are they required?
Backup and restore capabilities are an insurance policy against losing time and data. We're able to offer fixed-rate subscriptions because our background automation services are taking pre-emptive measures to maintain org health. , and these preventative measures ensure in a worse case scenario we spend 1 hour restoring a page layout to yesterday, for example, rather than completely rebuilding the page.
References
[1] Glassdoor Salesforce Administrator Salary https://www.glassdoor.com/Salaries/salesforce-administrator-salary-SRCH_KO0,24.htm
[2] Indeed.com Salesforce Developer Salary https://www.indeed.com/career/salesforce-developer/salaries
[3] Cloud skills turnover https://www.cbre.us/real-estate-services/occupier/labor-analytics/labor-analytics-insights/articles/tech-skills-now-cloud-computing
[1] Glassdoor Salesforce Administrator Salary https://www.glassdoor.com/Salaries/salesforce-administrator-salary-SRCH_KO0,24.htm
[2] Indeed.com Salesforce Developer Salary https://www.indeed.com/career/salesforce-developer/salaries
[3] Cloud skills turnover https://www.cbre.us/real-estate-services/occupier/labor-analytics/labor-analytics-insights/articles/tech-skills-now-cloud-computing